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Privacy Policy

Last updated 12 September 2026.

This policy explains how GM Services Cornwall Ltd collects, uses and looks after personal information when you visit gmservicescornwall.com, send us an enquiry, become a customer or apply for a job with us.

  1. Who we are

    GM Services Cornwall Ltd is a mechanical and electrical contractor, registered in England and Wales with company number 07190398. Our address is Eothen, Roche, St Austell, Cornwall, PL26 8LT.

    We are the controller of the personal information described in this policy, which means we decide how and why it is used. If you have a question about it, email customerservices@gmservicescornwall.com or call 01726 821 559.

  2. What information we collect

    We only collect the information we need to reply to you, carry out work, or consider an application.

    • Enquiries: your name and phone number, and anything else you choose to give us, such as your email address, postcode and details of the job.
    • Job applications: your name, email address, telephone number, the role you are applying for, your message and your CV.
    • Customers: the details we need to quote for, carry out and certify work, such as the site address, contact details and records of the work.
    • Phone calls and emails: the information you give us when you contact us directly.
    • Website visits: our hosting provider keeps standard server logs, including your IP address, browser type and the pages requested, to keep the site secure and working.

  3. How we use your information

    We do not sell your information, and we do not send you marketing unless you have asked us to.

    • To reply to your enquiry and give you a quote.
    • To arrange, carry out, certify and invoice for work.
    • To register notifiable work with the relevant scheme or authority where the law requires it.
    • To consider you for the role you applied for.
    • To keep our website and systems secure.
    • To meet our legal, tax and insurance obligations.

  4. Our lawful bases

    Data protection law requires us to have a lawful basis for each use of your information. We rely on the following.

    • Contract, or steps you have asked us to take before one, when we quote for and carry out work for you.
    • Legitimate interests, when we reply to enquiries, consider applications, keep records of our work and keep the website secure. We only rely on this where it does not override your rights.
    • Legal obligation, where the law requires us to keep records, register work or issue certification.
    • Consent, for optional cookies such as analytics. You can withdraw your consent at any time.

  5. Who we share it with

    We only share information where we need to, and only with organisations that keep it safe.

    • Our website hosting provider, which stores the website and its server logs.
    • Our email provider, which delivers enquiries and applications to us.
    • Registration and accreditation bodies, such as NICEIC, Gas Safe Register and OFTEC, where work must be notified or certified.
    • Our accountants, insurers and professional advisers.
    • Suppliers and subcontractors who need details to help carry out your job.
    • Public authorities, such as HMRC, where the law requires it.

  6. Cookies

    We use a small number of cookies. The ones needed to run the website are always on. Optional cookies, such as analytics, are only used if you agree, and you can change your choice at any time with the Cookie settings link at the foot of every page. Our Cookie Policy gives the details.

  7. How long we keep it

    When we no longer need information, we delete it or make it anonymous.

    • Enquiries that do not lead to work: up to 12 months after our last contact.
    • Job applications and CVs: up to 12 months after we receive them.
    • Customer records, invoices and certification: six years after the work is finished, to meet tax and legal requirements, or longer where a registration scheme requires it.
    • Server logs: for the short period our hosting provider keeps them.

  8. Keeping it safe

    We use appropriate technical and organisational measures to protect your information, including an encrypted connection to this website and access to our systems limited to the people who need it.

    The website does not store what you send through its forms. Enquiries and applications are emailed straight to us, and a CV uploaded with an application is deleted from the website server as soon as it has been sent.

  9. Transfers outside the UK

    Some of our service providers may process information outside the UK. Where they do, we make sure appropriate safeguards are in place, such as an adequacy decision or contract terms approved for use in the UK.

  10. Your rights

    You have rights over your personal information. You can ask us to:

    • give you a copy of the information we hold about you
    • correct information that is wrong or incomplete
    • delete your information
    • restrict or object to how we use it
    • send information you gave us to another organisation
    • stop using it where we rely on your consent

  11. Using your rights

    To use any of your rights, email customerservices@gmservicescornwall.com or write to us at the address above. We will reply within one month, and we will not normally charge a fee. We may need to confirm your identity before we act on a request.

  12. Complaints

    If you are unhappy with how we have used your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.

  13. Changes to this policy

    We may update this policy from time to time. The date at the top of the page shows when it was last changed.